TselevPOS Refund Policy

1. Introduction

a) Welcome to TselevPOS! This Refund Policy ("Policy") outlines the terms and conditions regarding refunds for our subscription-based software services.

b) At TselevPOS, we strive to provide a high-quality platform for business management. We understand that circumstances may arise where a refund is requested, and we are committed to handling these requests fairly and transparently according to the terms set below.

2. 30-Day Money-Back Guarantee

a) We offer a 30-day money-back guarantee on initial subscription purchases, qualifying renewals, and eligible paid-plan upgrades.

b) To be eligible for this guarantee, your refund request must be submitted within 30 days of the original payment date.

c) This guarantee is specifically applicable to subscription plans with a duration of three (3) months or longer. Subscriptions for shorter durations are not generally eligible for full refunds.

d) Eligible customers may choose either a refund under this guarantee or the application of unused paid subscription value toward an eligible paid-plan upgrade. Approved cash refunds are calculated based on the remaining unused portion of the eligible subscription period and may be subject to a 10% TselevPOS service fee, together with any applicable non-refundable third-party transaction or currency conversion fees.

3. Eligibility Criteria

a) Refund eligibility is subject to the following conditions:

• The request is made within the 30-day window.
• The subscription plan is for 3 months or longer.
• The account is in good standing and not suspended for policy violations.
• The refund has not been abused (e.g., repeated cycles of purchase and refund).

b) Free trials and promotional giveaways are not eligible for monetary refunds as no payment was processed.

c) Upgrade credit is only available when moving from one active paid subscription to another paid subscription. Free plans, trial plans, waived billing cycles, and promotional periods that did not result in a paid subscription charge do not generate upgrade credit.

d) Cash refunds under the 30-day guarantee are assessed using the remaining unused portion of the eligible subscription period at the time the refund is reviewed.

4. Non-Refundable Items & Fees

a) The following items and fees are strictly non-refundable:

• Used partial billing periods after the 30-day guarantee window.
• Transaction fees and currency conversion fees charged by third-party processors (e.g., Pesapal, Mobile Money).
• Strategic consulting or dedicated support hours already utilized.
• Setup or implementation fees for custom enterprise solutions.
• Any unused paid subscription value already applied as upgrade credit toward another plan.

b) Where upgrade credit applies, the credit amount is calculated from the unused portion of the net subscription amount actually paid for the current billing cycle after discounts, coupons, or promotions.

c) Where a cash refund is approved, TselevPOS may deduct a 10% service and processing fee from the refundable remaining value before returning funds to the customer.

5. Refund Request Process

a) Users can initiate a refund request directly through the Request Refund page found on the sidebar under the settings page in their dashboard.

b) All requests must include a brief description of the reason for the refund to help us improve our services.

c) Upon submission, our finance team will review the request within 2-3 business days. If approved, the refund will complete within 5-10 business days.

d) Customers seeking continued access to TselevPOS should not submit a refund request if they prefer an upgrade path, because refunds and upgrade credit are treated as separate, mutually exclusive remedies.

e) Customers requesting money back to a payment method should review the remaining-period calculation and applicable service fee before submitting a request.

6. Effect of Refund Request

a) Upon submission of a refund request, the associated subscription is immediately expired and access to all features is revoked without delay.

b) All account resources, including products, sales data, customers, and invoices, are placed in a frozen state and remain inaccessible while no active subscription exists.

c) Refund requests are final and irreversible. Once submitted, the refunded subscription cannot be reactivated under any circumstances.

7. Limitations & Abuse Prevention

a) To prevent policy abuse, accounts are limited to a maximum of two (2) refunds per calendar year.

b) A minimum interval of 180 days is required between successfully requested refunds for the same account.

8. Force Majeure

TselevPOS is not liable for failures to perform obligations or for service interruptions caused by events beyond our reasonable control. Refunds are not issued for service quality issues resulting from Force Majeure events.

9. Governing Law

This Refund Policy is governed by the laws of the Republic of Uganda. Any disputes arising from this policy shall be resolved through the competent courts of Uganda.

10. Account Deletion & Grace Period

Upon submission of an account deletion request, the account will enter a 30-day grace period. During this time, the user may cancel the deletion request. Once the grace period expires, data is permanently deleted and cannot be recovered.

11. Policy Precedence

In the event of any conflict between this Refund Policy and any promotional materials or marketing content, the terms of this Refund Policy shall prevail.